As one of the largest online marketplaces, eBay provides opportunities for buyers and sellers worldwide. However, many sellers face a frustrating issue—account suspension. Having an eBay account suspended can result in lost sales, restricted access, and, in some cases, a permanent ban. Let’s explain the reasons behind eBay account suspensions, how to avoid them, and what steps to take if an account gets suspended.
What is eBay Account Suspension?
An eBay account suspension means that the account holder is temporarily or permanently restricted from using eBay services. When an account is suspended, the user may be unable to buy or sell items, communicate with buyers, withdraw funds, or access their account.
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Account Hold – Usually related to payment issues or incomplete account verification. Can be resolved by providing necessary information.
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Selling Restriction – Limits a seller’s ability to list new items due to poor seller performance or policy violations.
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Temporary Suspension – Blocks selling activities for a set period (e.g., a few days to weeks). Usually caused by repeated policy breaches.
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Permanent Suspension – A severe action where eBay bans the account permanently, preventing future selling on the platform.
Typically, eBay provides an email or notification explaining the account suspension, but sellers may find it challenging to regain access.
Common Reasons of eBay Account Suspension
Understanding why eBay suspends accounts is essential for both prevention and resolution. Some of the most common reasons include:
Violating eBay’s Selling Policies
eBay has strict rules about what can and cannot be sold. Violations include:
- Listing prohibited items (e.g., counterfeit goods, illegal products).
- Keyword spamming (using misleading words in listings to attract buyers).
- Selling banned digital products (e.g., software keys, unauthorized subscriptions).
High Rate of Negative Feedback or Disputes
- Frequent buyer complaints regarding item quality, late shipments, or poor communication.
- High return rates or too many refund requests.
- Violating the Item Not as Described (INAD) policy.
Unpaid Seller Fees
Sellers must pay eBay fees (e.g., listing fees, final value fees). If unpaid, eBay may place the account on hold or suspend it entirely.
Selling Counterfeit or Restricted Items
eBay also enforces strict policies against:
- Fake brand-name products.
- Unverified high-risk categories (e.g., electronics, luxury goods, collectibles).
- Selling items that violate intellectual property rights (VeRO policy).
Using Multiple eBay Accounts Improperly
Although eBay allows multiple seller accounts, they must follow rules. eBay Account suspensions happen when:
- A suspended seller creates a new account to bypass restrictions.
- A seller links multiple accounts that show suspicious activity.
Misuse of Payment Methods
- Chargeback fraud (disputing payments without valid reasons).
- Selling items and not delivering them (scam behavior).
- Avoiding eBay fees by directing buyers to off-eBay transactions.
If eBay detects suspicious login attempts from different locations, it may temporarily suspend the account. Apartfromthis, accounts involved in hacked or fraudulent activities may face permanent bans.
请注意： More official explanation refers to the policies of suspensions from eBay.
How to Recover a Suspended eBay Account
If your account is suspended, take the following steps to resolve the issue:
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Check eBay’s Suspension Notice
Log in to eBay and check the email or message from eBay regarding the suspension reason.
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Contact eBay Support
Be prepared to explain the situation politely and professionally. Go to eBay Help & Contact > “Call eBay” or “Chat with an agent.”
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Resolve Outstanding Issues
Depending on the suspension reason, you may need to:
- Verify identity or documents (for security or seller verification).
- Pay outstanding fees.
- Remove prohibited listings.
- Improve seller metrics (if the suspension is due to poor ratings).
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Submit an Appeal (if applicable)
Some eBay suspensions allow for an appeal process. So write a professional appeal email, explaining the corrective actions taken attached any required documentation (proof of item authenticity, invoices, or identity verification).
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Wait or Create a New Account (Last Resort)
After submitting an appeal, eBay may take several days to review the case. Avoid creating a new account during the appeal process, as it would worsen the situation.
If the eBay account is confirmed as a permanent suspension, a new account is the only option. Thus, register a new eBay account with an IP address different from the previously used one and a different email while ensuring compliance with eBay policies.
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Can a Permanently Suspended eBay Account Be Recovered?
Some permanently suspended accounts can be reinstated through a second review with strong supporting evidence. However, using a new legal entity (with new details) may be necessary in certain cases.
How to Avoid eBay Account Suspension
1. Follow eBay’s Rules
First, read eBay’s policies on prohibited items and seller guidelines. Also, provide clear and accurate descriptions for all listings.
2. Maintain Good Seller Performance
Ship orders on time and upload tracking numbers. Meanwhile, respond to buyer messages promptly and resolve disputes before they escalate.
3. Keep Payment Details Updated
Ensure credit card and PayPal details are valid and up to date and pay seller fees on time.
4. Deaccess with Suspicious Networks
Do not use VPNs or suspicious networks to access eBay.
5. More Account Protections
Enable two-factor authentication (2FA) for account security and avoid sharing login details with unauthorized users.
Can One Person Have Multiple eBay Accounts after Suspension?
The answer is YES. eBay users can manipulate multiple eBay accounts, even after an earlier eBay account suspension, but it requires careful steps to avoid detection and another suspension.
eBay tracks users through IP addresses, 饼干, browser fingerprints, payment methods, behavioral patterns (same selling items, messaging style, etc.) and personal details. If an account is suspended, creating a new one with the same information can result in an immediate ban.
How to Open Another eBay Account without Suspension
Creating a new or multiple eBay account requires careful precautions to avoid getting linked to the old one.
1. Change Your IP Address
eBay tracks IPs to detect linked accounts. Using the same IP as the old account will result in immediate detection.
Therefore, for creating and managing stealth eBay accounts, using IP addresses from high-quality proxies is crucial to avoid detection. Here are the best types of proxies and providers suited for eBay stealth accounts:
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住宅代理 – Best for long-term stealth accounts as they provide real residential IPs.
优点 Harder to detect, rotate naturally, mimic real users.
Best for: Logging in and managing accounts daily.
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静态住宅代理 – A mix between residential and static proxies, offering stable IPs.
优点 Look like real residential connections but don’t change often.
Best for: Long-term account maintenance without frequent IP switches.
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数据中心代理 (Riskier Option) – Not ideal, as eBay can easily detect and block them even though IP changed.
优点 Cheap and fast.
缺点 High risk of detection, potential bans.
How to Use Proxies Safely for eBay Stealth Accounts
1. Use a dedicated or sticky residential proxy (e.g., OkeyProxy) for each account to avoid linking.
2. Pair with an anti-detect browser (like Hidemium, Incognito或 AdsPower) to prevent fingerprint tracking.
3. 轮换 IP smartly without excessive switching as eBay might detect inconsistencies.
3. Avoid Free or 数据中心代理 – These are often flagged by eBay.
2. Clear Cookies and Browser Fingerprints
Even if the IP is changed, eBay can track devices through browser fingerprints. If possible, register with a different device. Or use anti-detect browsers and clear cookies and cache of browsers instead.
3. Register with Fresh Details
Using the same personal information from the suspended account will trigger detection. Make sure the profile of new account to be created has differences:
- New Email Address – Use Gmail, ProtonMail, or Outlook.
- New Phone Number – Get a new SIM card or use VoIP services.
- New Payment Method – Avoid linking the same PayPal or credit card. Consider virtual credit cards or a new bank account.
4. Modify Address Information
eBay detects linked accounts through addresses. So slightly modify the address, for example, instead of “123 Main Street, Apt 5,” use “123 Main St., #5”. Also, use a PO box or alternative address.
If possible, register with a different location.
5. Maintain a Low Profile
New accounts with high-volume activity may trigger eBay’s verification system. The behavior for a new eBay account without suspension should be:
- Start Slowly: Avoid selling expensive or restricted items immediately.
- Gradually Increase Activity: Begin with small transactions before scaling up.
- Use Different Listings & Descriptions: Avoid copying content from the old account.
Choose a new IP location from proxy and follow these steps, a new eBay account can be created successfully without suspension, even if the seller wants to manutiple multi-account in the same device at the same time!
结论
eBay account suspension can be stressful, especially for sellers who rely on the platform for business. Understanding the causes of suspension, taking immediate action to recover an account, and implementing best practices to prevent future suspensions is essential.
If sellers on eBay intend to boost their business with more accounts without suspension, take these precautions above and ensure long-term success on eBay!
